GE rant!

As you know we bought a new GE fridge a few weeks ago. Well, the shelves in the freezer kept falling because when they got cold, they would retract and fall. We called GE about this and they were going to send a tech out to our house but then the day of, they called and said they had new shelves they could send. Instead they sent us an icemaker! We called them again and they said they would send the new shelves this time. Again, the day of, they called and told us they would send us more new shelves. They sent us the shelves but they had the same issue our old ones had! So, we called again and this time they said they would send someone out to our house definitely. Then they called the day of and said they would send new shelves and that this time they would definitely work. I didn't really believe them but they agreed that if these shelves did not work, they would for sure send someone out to our house. Well, yesterday, an 18-wheeler pulled up outside of our house. The guy told me he had a pallet of several boxes for us. He said he usually delivered to businesses not residences. He said he would break up the pallet for me because we didn't have a garage to hold the pallet. He proceeds to deliver 12 boxes to my front step!!! I freak out! We then discuss possibly sending the stuff back but he doesn't know anything about it and we decide I will keep all 12 boxes. I take all the boxes inside, one by one, while holding Audrey in my other arm because she is fussy. I proceed to look in 4 of the boxes and discover that they all have the same thing!!! They all have two shelves and one basket. I had Evan take a picture to capture the absurdity of the situation-
Evan opened one of the boxes and tried out the two new shelves that we needed and they fit perfectly and don't fall! He called GE today to see if they will take back the 12 boxes plus the other boxes of shelves they had sent previously (you can see them on the right in the picture). They said they don't usually take things back and that they would just trash them if they did!! Evan insisted they come and pick this stuff up but they just said that it would take weeks before they could get someone to come to our house to get it!! This is preposterous!!! The environmental and financial implications for GE apparently haven't crossed their mind! I am seriously contemplating firing off an email to some bigwig at GE about this. This is so totally absurd.